Home Office Sponsor Compliance Visits

    Home office compliance


    UK employers must meet their duties under the prevention of illegal working regime. Sponsor licence holders have to meet additional compliance duties under the terms of the sponsorship licence.

    The Home Office relies on a range of methods to monitor employers and sponsor licence holders, including UKVI sponsor compliance site visits. During a site inspection, Home Office officials attend the employer’s premises to inspect HR documents and processes, and to interview employees to verify immigration compliance.

    Sponsor licence holders should expect and be prepared for some form of UKVI audit at any of the following stages:

    • At the pre-licence stage of the licence application process, whereby the Home Office will look to inspect the organisation’s HR systems and processes before granting the sponsor licence.
    • At any point during the four-year licence validity period.
    • After making a licence renewal application.

    Immigration site visits may be announced with prior notice, or increasingly, without warning as an unannounced visit. This means sponsor licence holders must be match-fit and prepared for an inspection at any point.


    What is the Home Office looking for during an immigration site visit?

    UKVI want to see that you have the systems and processes in place to maintain records and compliant practices in accordance with your sponsor licence and Right to Work duties.

    Your organisation will be assessed in the following areas:

    • General sponsor duties
    • Record-keeping
    • Monitoring employee immigration status
    • Maintaining employee data
    • Employee tracking


    We can’t stress enough how important it is for sponsor licence holders to be in compliance with their immigration duties at all times under their sponsor licence and the prevention of illegal working regulations.

    Your documents should be a snapshot of your business at any one time.


    Penalties for non-compliance

    With over 70 % of visits resulting in some form of UKVI action, immigration compliance is clearly an issue for all sponsors. The Home Office requirements on employers are onerous, and officials take a dogged and proactive approach to enforcement. If following an immigration site visit, the Home Office finds grounds for complaint, your organisation could face punitive action including:

    • Substantial fines per breach
    • Downgrading of the sponsor licence
    • Suspension of the sponsor licence
    • Revocation of the licence

    This all impacts the organisation’s ability to sponsor points-based visa workers.


    Preparing for Home Office visit

    Make record keeping a daily concern

    A large part of your sponsor licence and Right to Work duties involves maintaining accurate records. Records must at any one time be up to date and easily accessible. They also need to be comprehensive in documenting all relevant aspects of sponsored workers’ employment, such as absences, work duties, location and pay.

    Initial impressions can go a very long way to establish your credibility as a responsible and compliant sponsor. Poor initial impressions can mean a more detailed and challenging scrutiny of your personnel files and HR procedures.

    This means being able to present comprehensive employee records evidencing a sustained and consistent approach to immigration compliance. If compliance issues are uncovered where you are otherwise generally been able to evidence compliance, depending on the nature of the breach, you may face less severe ramifications in the context of your wider compliance.

    The three steps below will help employers maintain personnel files, whether digitally or in hard copy, to be able to show a UKVI auditor that:

    • You know exactly who your sponsored migrants are
    • You are fully aware of your responsibilities as a sponsor
    • You are proactive in meeting your compliance duties


    1. Code your files

    Personnel files for your sponsored workers should be coded or in some way easily identifiable to evidence that you know exactly who your migrant workers are. It also makes it easier to locate information when needed.

    UKVI can attend unannounced at any time to carry out an audit, and they’ll usually have a list of the sponsored migrants whose files they wish to see. If you can’t find a particular file, this will create a poor first impression.


    2. Include a checklist in each file

    UKVI has clear requirements for the documents you must hold on file for every migrant worker that you sponsor. We’re sure you know the requirements – there’s probably a list somewhere on your computer, or maybe it’s outlined in a procedure manual somewhere, or simply in your head – but how can an auditor ensure that you know, unless they go through every file you have? A checklist within each file will provide a quick reference for you when managing the file, and it shows the auditor that you know what your responsibilities are.


    3. Maintain an immigration ‘sub folder’

    Wading through reams of paper or scrolling through online folders to find the relevant documents is not likely to put a UKVI auditor in a good mood. They may even miss some key documents that are on file because they simply can’t find them, and classify you as non-compliant in error (‘I know that copy of the visa isn’t signed and dated, but there’s another photocopy somewhere in the file that is’, ‘that copy of the contract hasn’t been signed, but there’s a signed copy three sections back’) There’s no such thing as a perfect way to set up a personnel file – every organisation has their own way of doing things, but we would suggest that as a minimum you maintain a filing or sorting system that includes:

    • The Certificate of Sponsorship
    • A copy of any changes reported to UKVI (salary or job description / title)
    • A copy of passport and visa or biometric residence permit


    Sponsor licence holders must keep all required records until an officer has examined them, or, if an officer has already examined them, for at least one year (if an employee works for less than a year, the duration of the employment). Some documents may need to be held for longer periods to satisfy other requirements and avoid a civil penalty for illegal employment.


    Key personnel

    You must ensure you have assigned the relevant roles under your sponsor licence, including the Authorising Officer, Level 1/2 users and key contact. Key personnel must understand the scope of their role and be adequately trained to perform their duties.

    Whether the same person holds multiple roles, or these are assigned to different employees – their details must be recorded and kept up to date on the SMS.


    Sponsored worker duties

    One of the areas officers are likely to investigate is whether the job being done by the sponsored worker meets the skilled worker criteria and matches the information on the Certificate of Sponsorship. This means the worker should expect to be interviewed and asked about their daily duties.

    Ensure records are kept relating to the worker’s employment, such as their job description, working hours and working location.


    Remember to notify of changes

    Beyond keeping records, there is a positive duty on sponsor licence holders to report certain changes to the Home Office using the SMS portal within certain time limits following the change.

    For example, changes to an organisation’s circumstances must be reported within 20 days, including where a business becomes insolvent, changes the nature of its operations or undertakes a merger with another company.

    Organisations are also required to monitor the immigration status of their employees and report any changes and maintain records of checks and status accordingly.


    If you change company address

    If your company has moved address, the Home Office needs to know. They don’t like turning up for an unannounced audit visit to find a completely different company in situ (yes, we have heard of that happening.) It tends to make them nervous about what else you might have failed to tell them.


    If you change your Authorising Officer

    It’s essential that you have an Authorising Officer in place at all times. That means if the current incumbent leaves the company, or relocates overseas, or goes on sabbatical or maternity leave, you need to appoint someone else to fill the role – even if it’s just a temporary move. UKVI see the Authorising Officer as their key point of contact with your company, even if they aren’t involved in the day-to-day work of immigration. They will be e-mailing your Authorising Office from time to time, and if they get an automatic reply telling them ‘Mr Smith left the company in 2014, please contact…’ they won’t be happy. In their eyes if you don’t have an Authorising Officer in place then no one is taking responsibility for immigration matters.


    If you open or close a UK branch

    UKVI want to have up-to-date information on your UK sites – because that’s where your migrant workers will be based. Unfortunately it can be easy to lose track of what you’ve told the Home Office, because details of your branches aren’t published on the Sponsorship Management System. That means the only way you’ll know which addresses are in your licence is by keeping clear records and making sure they’re amended every time you open or close a branch.


    If you establish or close an overseas branch, a subsidiary company or a linked entity

    It can be even easier to lose track of which overseas companies are covered by your licence – yet again none of this information is viewable on your Sponsorship Management System. And if you’re part of a Group with a complex global structure, we appreciate that sometimes UK HR may be informed rather late down the line when a new subsidiary in Azerbaijan is established. Usually just at the point that one of your Managers wants to bring over an employee from there to the UK. Ideally you should be updating UKVI every time a linked entity overseas is established (or shut down), and certainly you must have done this before you can consider transferring an employee from that overseas company to the UK, but if your Group is constantly opening new overseas branches or companies then we would suggest programming in the submission of an update to UKVI every quarter, or yearly – it will depend on how frequent those kind of changes are.


    Other significant changes to the company

    Takeovers, acquisitions, mergers, TUPE transfers. All of these will have ramifications for your sponsor licence. This is a much more complex matter, so there isn’t room to talk through all of the implications here, but in most cases these changes have to be reported to UKVI, usually within a very tight timescale of 28 days after a change occurs. And you may need to submit a new licence application in this timeframe too. We would strongly suggest that you take expert advice on what is needed, at an early a date as possible.


    Mock inspections

    Immigration audits are highly effective in identifying compliance risks and breaches. They also help to avoid backlog issues and alleviate demands on a daily basis by ensuring operations are geared towards compliance. Take a proactive approach before the Home Office comes calling and carry out an audit of your HR systems, documents and processes.


    Be cooperative

    As with all dealings with the Home Office, you should be cooperative if the Home Office is carrying out an inspection. Being obstructive can in itself result in enforcement action. Ensure officials are provided access to documents and systems, that their requests (where reasonable) are supported and that personnel are available for interview.


    UKVI action after an immigration site visit

    If you are facing enforcement action after a compliance visit, it will be important to act quickly to consider all of your options.

    We have substantial experience of helping organisations facing Home Office action.

    We have seen that the Home Office doesn’t always get it right. They may not have followed their own processes correctly. Their paperwork or permissions may not be in order. They may also cause unnecessary disruption or losses to your business, perhaps attending while your business was open and busy.

    If you have received an unannounced visit, as a result of which the Home Office is now taking action against you – take legal advice immediately. You have a limited amount of time to rectify issues or challenge allegations.


    Home Office compliance visits FAQs

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    Legal disclaimer

    The matters contained in this article are intended to be for general information purposes only. This article does not constitute legal advice, nor is it a complete or authoritative statement of the law, and should not be treated as such. Whilst every effort is made to ensure that the information is correct, no warranty, express or implied, is given as to its accuracy and no liability is accepted for any error or omission. Before acting on any of the information contained herein, expert legal advice should be sought.



    Gill Laing is a qualified Legal Researcher & Analyst with niche specialisms in Law, Tax, Human Resources, Immigration & Employment Law.

    Gill is a Multiple Business Owner and the Managing Director of Prof Services - a Marketing & Content Agency for the Professional Services Sector.

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